North American Warranty
As an Auto Service Expert member you don’t have to worry about your customers being on the road and having a repair problem. With the North American Warranty, your customers can travel with confidence and you build customer loyalty and goodwill.
The Auto Service Experts North American Warranty protects your customer from unexpected repairs on most service performed by your shop for 24 months or 24,000 miles (for Platinum Members the warranty is 36 months or 36,000 miles), no matter where their travels take them. When your customer is more than 25 miles from your shop, they simply call 1-877-252-4609 (toll-free) if they have a problem with a covered repair performed by your shop.
Consumer Rebate Promotions
Let your customers start collecting rebates for doing business with your shop. As a part of the Auto Service Experts family you will be provided with 3 consumer rebate promotions. Also, you will receive a kit to help advertise to potential customers for the promotion. During 2018, the Auto Service Experts program will feature a brake, summer, and fall consumer driven mail-in rebate program. Kits include:
- Bay Banner
- Ad Slick (online)
- Window Poster
- Counter Card
- Street Sign Sleeve
Mile 1 Parts & Labor Warranty
As an added benefit for Platinum Members we are including a Mile 1 Parts & Labor Warranty. This program is exclusive for Platinum Members.
Not only do your customers get the extended 36 Month / 36,000 Mile warranty but you also get (4) parts & labor claims that can be used for warranty work to be performed at your shop. The same items covered and or not covered as provided by the standard warranty will also apply to the Mile 1 Warranty program.
If your customer has a warranty claim they should return to your shop for diagnosis. Upon decision of warranty eligibility, the shop should call the warranty administrator at 1-877-342-9615.
Parts & Labor Claim Provisions:
- Warranty reimbursement is for 36 months or 36,000 miles, whichever comes first
- Installers are provided (4) claims in a twelve-month period
- Installers can receive a 3-hour labor max at $75 per hour
- Reimbursement benefits are only available to current shops enrolled in the Platinum Program
Provide your customers with additional benefits by offering Roadside Assistance with purchase from an Auto Service Expert. Continue to strive for value when your customers choose your repair facility.
The ASE Roadside Assistance certificate is good for a 1 time battery boost, tow, lock-out service, fuel delivery or flat tire change. This service is available 24 hours a day, 365 days a year, anywhere in the United States and Canada. Service is limited to a maximum reimbursement of $75. Service is at no cost to your shop.
Road Hazard Program
Nothing is worse than getting a flat tire and having to fiddle with having it repaired or replaced. With ASE Road Hazard Protection, your customers will be in safe hands.
The ASE Road Hazard Protection program is designed to be an added benefit for you and your customer. This program will add profit on every tire you sell while building customer acquisition and loyalty.
Remember to offer the protection plan with every new tire sale.
Synchrony Car Care Credit Card
Providing your customers, a credit limit at your shop will differentiate your customer service, provide repeat business, and assist with building customer loyalty. Offer your customers the Synchrony ASE credit card with promotional financing of zero interest for 6 and 12 months.
Synchrony ASE credit card helps your customers get the services they need. Purchases as low as $199 qualify for the 6 months no interest financing
Enterprise / National Rental Car Program
As a member of the Auto Service Experts program you and your customers can take advantage of the Enterprise discount program. We all know there will be times when customers simply cannot wait for their car to be repaired. Provide your customer with the discount number and let them be on their way.
This program will allow you or your customers to bypass the counter and choose any car at the reserved mid-size car price. Contact your local National or Enterprise location for pick-up!
As a Platinum Program member, you are eligible for an additional benefit for your shop. Let us help your shop out when in a CRUNCH! Platinum Program members are eligible to claim 4 days of no-cost rental days through The Network’s partnership with Enterprise Rental Car. There is a $50 per day reimbursement eligibility.Rental Car Program for Shops
Shop Signage & Supplies
Perception can drive a customer’s buying decisions. ASE offers a large range of repair center signage and business supplies to shop name recognition and a professional environment.
Display your ASE name on exterior and interior graphics. Along with your floor mats and menu boards. We can help your build the brand.
Automotive digital solutions are also available for service menu boards and your waiting room tv. This program is completely customizable for the repair center. Control your TV marketing and by replacing cable with commercial free entertainment. You can also update menu boards with pricing and promotions.
Supplier Rewards & Promotional Programs
Become the repair facility with all the perks. As a Car Care Center, you are eligible to participate in the Monroe Expert Plus, MotorCraft rewards program.
Monroe Expert Plus Program:
Enroll at a discount cost and receive everything you need to educate customers, increase sales and profit from participating in this program. This program will drive customers traffic to your door, and you will get rewarded for the sales.
Get rewarded for selling MotorCraft products. Program includes purchase rewards,technical training, and marketing material to drive sales and profits.
The deals get even sweeter! All ASE locations are invited to participate in discount programs that will help run your business.
Need uniforms or rugs? Utilize the Cintas program for additional discounts. Let your local Cintas rep know you would like to participate and start saving.
Need computers for operate your business? Dell is providing up to a 50% discount to all enrolled members of the ASE program.
Take time review the 20+ business services that can help lower operating cost and provide additional value.Business Services
ASE Enterprise Reimbursement Form
Repair Shop Websites
Get found and grow your business with Repair Shop websites. A website can add additional business and enhance the image of your shop.
ASE and Repair Websites have partnered to offer you 3 packages to fit any shop need.
3 available packages:
- Pro+Mobile to establish a web presence
- Pro+Connect to connect with your customers and provide a web presence
- Pro+Engage includes the 2 other packages with the ability to maximize your online reputation.
Repair America Promotions
All ASE locations are eligible to participate in the Repair America sweepstakes. You have an opportunity to be rewarded with a fantastic adventure and or win gift cards.
In 2018, ASE plans to reward shop winners with an opportunity to win a trip to go rock crawling and white-water rafting in Moab, UT or a Roy Hill drag racing school experience in North Carolina.
Platinum Program members have twice the opportunity to WIN a trip of a lifetime! Exclusive for the Platinum Program you will receive double points for all qualifying purchases. Check with your Program Manager to make sure you are enrolled in the promotion.
ASE Test Reimbursement
We believe in EXCELLENCE! As an added benefit for passing an ASE certified test, The Network’s Headquarters will reimburse $25 (for Platinum Members reimbursement is $50 per eligible test) back to the technician. Training and knowledge is the best way to keep customers happy and turn bays quicker. All reimbursements should be submitted with the include reimbursement form.
Added training at your convivence cannot be beat. We have partnered with Injectronics to provide online and leader-led courses for your shops.
These classes can be viewed at any time through their website www.injectronicstraining.com. As an ASE location you are able to receive the training at an additional discount.
Platinum Program members have twice the opportunity to enroll in (4) no-cost technician webinars. Invest in your customer’s vehicles by investing in professional technician training.
We understand technician efficiency and bay turns are crucial to a successful ASE location. Join the Identifix Direct-Hit program and more work done, more customers in for repairs, and more profits.
The Identifix Direct-Hit software is an easy to use repair guide that provides reliable and trustworthy information to you and your customers. Feel more comfortable with diagnostics, repairs, labor times, and factory maintenance schedules.
Use Direct-Hit first on every vehicle and:
- Diagnose and repair more vehicles
- Increase billable work time
- Know the job will be done right
- Increase customer trust and satisfaction
- Keep your shop profitable